Empowering Excellence: Grace Hills Comprehensive Solutions for Real Estate Success

Grace Hill is an industry-leading provider of solutions that help multifamily and commercial real estate owners, operators and managers improve performance, reduce risk and retain top talent. With more than 25 years of real estate technology experience and a mission to elevate the performance of people and properties, Grace Hill is the most trusted source for policies, training and assessment solutions.

We empower individuals and organizations to achieve excellence through innovative learning technologies and comprehensive compliance resources. We offer a range of products and services tailored to the unique needs of owners and operators, as well as managers and onsite teams, designed to help them maximize their potential.

Grace Hill possesses the most extensive and comprehensive library of more than 600 online training courses created specifically for the real estate industry. Our catalog covers the topics most important to onsite teams and property managers, including fair housing, leasing, customer service and more. In addition, Grace Hill offers access to best-in-class centralization and maintenance-specific training courses, helping to keep your teams up-to-date and boost employee retention through growth.

Our courses are designed to be engaging and interactive but also flexible, so your managers and associates can access courses anywhere, anytime. This is the optimal solution for professionals who need to balance their training with day-to-day responsibilities, giving an increased chance for successful completion. Owners and operators can monitor the progress of each employee to offer assistance, gain insight from them and ensure compliance with regulations.

Grace Hill is committed to staying ahead of trends and regulatory changes in the real estate industry and updates its courses frequently to keep your teams up-to-date. These improvements make sure that everyone is informed and can adapt to changing market conditions, reducing risk and enhancing the ability to succeed, both of which are critical needs in the competitive real estate industry.

Mitigating risk is critical in CRE and offering employees easy access to the latest policies and procedures is a vital tool in achieving this goal. We have more than 18 manuals of plug-and-play policies, job descriptions and forms, all customizable to suit your specific needs, covering topics such as emergency procedures, management and operations, job descriptions and much more.

To ensure that prospects and residents are receiving the best possible service, Grace Hill’s mystery shopping solution offers phone, online and on-site shops that blend assessments and technology to provide a comprehensive view of your multifamily properties. Shops are handled by highly trained professionals, who record their shops and have a 92% on-time completion rate.

Grace Hill surveys provide performance insights for your properties and organization, allowing you to capture vital perception data from multifamily residents, commercial tenants, investors and employees. Our solution offers comprehensive survey tools and trusted industry benchmarks that are proven to increase property performance and net operating income and can also help you see how you compare to your competition. Easily review survey results for your properties and portfolio, along with key drivers of the data. Compare your results to relevant Kingsley Index benchmarks to understand how you stack up to your peers. Support ESG initiatives with our trusted third-party engagement program reporting. You get all of this conveniently delivered to your inbox.

Online reputation is one of the biggest drivers of property performance for multifamily communities and is critical for driving prospects. Grace Hill’s enhanced Online Reputation Management solution, which launched in April 2024, saves your team time with a single dashboard view of online reviews, social media activity and performance and sentiment analysis. Your teams can quickly review alerts and easily respond in bulk to online reviews, see all comments, posts, hashtags or questions, as well as track recurring themes. The dashboard also provides search engine optimization (SEO) insights and local brand visibility (LBV) scores.

Finally, one of the most important things Grace Hill does is foster a sense of community — we understand that we’re “Better Together.” We offer ways for members of our industry to connect, such as webinars and the Impact Hero Awards, which recognize the efforts of those who help their local communities. We also encourage property owners and teams to become more involved with their communities to foster a better life for their residents and everyone around them.

Gregory Lozinak is the senior vice president, customer success at Grace Hill, joining the team in 2023. Having spent most of his career as a senior operations executive, Greg has a strong track record in commercial and multifamily real estate investment management, delivering above-benchmark investment returns.