Grace Hill
Data-driven Solutions for Enhancing Real Estate Performance

Hybrid or remote work has become entrenched in the global workforce today, leaving many office spaces empty and vacancy rates at levels higher than preferred. According to recent studies, office space being used now is about half of the pre-pandemic levels. Evolving needs require an evolved approach to client satisfaction, including identifying and investing in the right amenities and services to attract more tenants, as well as ensuring that current ones are satisfied with their space.
As a leader in optimizing real estate operations, Grace Hill rises to the occasion with its mastery in helping CRE owners and operators navigate the intricate paths of improving property performance and asset value. It has gained a sterling reputation in the commercial property market for providing technology solutions, surveys and benchmarks carefully crafted to increase resident and tenant renewals, reduce operating risks and improve net operating income (NOI). Grace Hill’s solutions have been tested and are trusted throughout the industry.

“Our industry-leading SaaS solutions positively impact CRE and improve the lives of people where they work and live. Our commitment to the industry goes beyond a book of training and compliance to a reliable set of nimble tools designed to navigate a shifting real estate environment in real time, with real people and real results,” says Kendall Pretzer, CEO of Grace Hill.

Its robust solutions entail an asset management survey platform, learning management platform, policy and procedure platform and reputation management tool. Designed to help clients with informed decision-making, the asset management survey platform assists in collecting valuable feedback from various stakeholders and providing real-time insights into property performance and tenant satisfaction. Stakeholder perceptions can be analyzed with greater efficiency, allowing CRE companies to make sound data-driven decisions and prioritize property investments. Its learning management system, on the other hand, provides employees with the necessary information and tools to excel in their respective positions. Information delivery is streamlined and provides staff effortless access to best practices and guidelines.

The policy and procedure management platform empowers employees to easily digest complex information for enhanced performance, risk prevention and operational consistency. The reputation management tool helps clients effectively monitor and manage their online reputation for welcoming tenants. In addition, it aggregates feedback from surveys and other sources and features a centralized platform for tracking and responding to customer comments and reviews. Grace Hill suite includes The Kingsley Index, which is now the industry standard for measuring tenant and employee satisfaction. The index offers ad hoc pulse surveys and expanded customizable benchmarking, enabling clients to get real-time feedback. Utilizing The Kingsley Index’s Actionable Performance Asset, company leaders gain the ability to realistically assess their portfolio and performance, as well as compare the data against industry standards.

Grace Hill’s expertise stems from decades of real estate industry experience and a relentless passion for increasing property performance, crafting an ideal way for clients to take a competitive route. This quintessential combination of industry knowledge and customer-centric ethos has enabled Grace Hill to successfully cater to more than 500,000 professionals and 1,700 companies, who rely on its solutions for policy, training, assessment, survey and data-driven insights.

“Combining our best-in-class training and policy manuals with our technology solutions aids clients on a journey of continuous improvement while increasing satisfaction and improving efficiency,” says Pretzer.

With a dedicated customer-first approach, Grace Hill begins every client engagement with one-on-one sessions to better understand their specific requirements. Each client is supervised by dedicated project or account managers, who take ownership of the entire operation and assist them in easily navigating the processes. Its team becomes an essential part of the journey, from goal-setting to data interpretation and change implementation.

An example of Grace Hill’s exemplary service involves a prominent client that approached Grace Hill to assist with upgrading a property. The initial plan was to redesign and restructure the lobby to attract people back to the office. After executing a tenant survey, the results actually required a course correction after results revealed a preference for expanding the outdoor space to include recreation rather than redesign the lobby. The timely intervention and assistance proved to be significant, allowing them to meet evolving expectations and attract new tenants.

This is just one among Grace Hill’s multitude of success stories. It has helped firms of all sizes and needs redefine their properties while aligning with the environmental, social and governance (ESG) frameworks. It implements KPIs related to ESG practices and publishes results to help clients demonstrate their commitment to sustainability to attract investors and tenants.

Grace Hill is steadfast in its mission to offer comprehensive, industry-tested, data-driven solutions for the real estate sector. Whether it is resolving the challenges caused by the evolving nature of work or assisting customers in adopting sustainability practices, Grace Hill is well-positioned as a reliable partner in the fast-paced real estate industry. It strives to serve as a beacon of adaptability, expertise and innovation, helping clients navigate the complexities of commercial real estate with confidence — and succeed.